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Contact Support

Apart from the above-noted items, there are no other known issues with Enhansoft Reporting (ER); however, if you come across any, please contact support@enhansoft.com. Please ensure to send your log files.

To aid in troubleshooting, please provide us with the following details:

Enhansoft Reporting-Monitors Report Troubleshooting

  • A description of the issue that is occurring.
  • The data file provided by the MIR export feature.
  • The MIR5.log, generally found with the Configuration Manager client logs, or in the user temp directory (%Temp%).
  • The physical serial number of the monitor as displayed (optional, but recommended).
  • Any relative details about your environment.

Enhansoft Reporting-Monitors Client Setup

  • MSI log; since the setup is a straight MSI, to generate a log file add the command line switch /l*v <filename> within the setup command line.
  • A description of your environment; please include Windows version (x86/x64) and Configuration Manager version (2007/2012/2012 R2/CB).

Enhansoft Reporting Site Server Setup

  • A description of the issue that is occurring.
  • MIR_DLL_setup.log, generally found with the Configuration Manager client logs; in some cases it will be within the %temp% directory.
  • A description of your environment; please include Windows version (2003/2008/2012/ 2012 R2/2016) (x86 / x64), Configuration Manager version (2007/2012/2012 R2/CMCB), SQL Server version (2005/2008/2012/2014/2016/2017) and location (local to site server or remote).